If the recovery options below do not allow you to recover your master password, you will need to reset your LastPass account (to keep the same username) or create a brand new LastPass account and re-enter all of your data. What's worse, they keep closing my case, and I have to go in a reopen. If your master password for LastPass is ever lost or forgotten, there are several account recovery methods to use to restore access to your vault. Given LastPass' history with security incidents and considering the severity of this latest breach, now's a better time than ever to seek an alternative. I am thinking about hiring an attorney bc they were entrusted with highly sensitive information, and are not taking the loss of that information seriously. Select Add app in the upper-right navigation (or Search the catalog if you. They cannot seem to find the root of the problem, and I'm pretty tech savy and have even suggested a few things be done, but it seems to have fallen on deaf ears. Log in with your email address and master password to access the new Admin Console at If prompted, complete steps for multifactor authentication (if it is enabled for your account). To top it off, I was charged last night for my annual subscription! Not only do I not have my usernames and passwords (over 500 of them), Good Lord only knows where they are?! I have asked for higher management to call me, nothing. I have spent hours, no days, working with customer support trying to recover my passwords, have made videos, have had customer service make videos, asked for escalation, and now, dead silence. Sometimes they call back, sometimes they don't. Support Center LastPass University Resource Center Blog Community My Account Trust. They can also reply to other users questions. The LastPass Community is a forum where users can search for posts related to their questions. When I try to login to Lastpass it asks me for the 2FA code however I no longer have Lastpass Authenticator installed. LastPass provides award-winning password and Identity management solutions for personal and business digital safety that is convenient, effortless, and easy to manage. But LastPass support offers other options for its users. The only way to get in touch with them is extremely difficult, you have to go in, create a case, and wait for a response. I know my master password and have access to my email. I usually just use the work account because it's linked to my personal and I can see all my personal pwds in the work account. I have a work LP account and a personal LP account. It has been almost 3 weeks, and still no resolve. This totally flummoxed me today but I figured it out with LP premium support (which is actually really good but not available to free users). We have paid the annual subscription for families plan for years, but recently an integration update was done and they LOST all my usernames and passwords.
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